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Return and Exchange Policy
Product Inspection Period
Except for items not eligible under the “Guidelines for Reasonable Exceptions to the Right to Cancel Distance Transactions” — such as perishable or short-shelf-life food and beverages (including those nearing expiration at the time of return/cancellation), customized products, current newspapers, periodicals, or magazines, unsealed audio-visual products or computer software, game point cards, other prepaid cards, and unsealed personal hygiene items— all other products are entitled to a 7-day product inspection period (including weekends) starting from the day the product is received.
If you wish to request a return, please contact our customer service team within 7 days of receiving your order and provide the following information:
Name
Order number
Contact phone number
Product name to be returned
Reason for return and accompanying photos
Once received, our customer service team will assist you with the return or exchange process.
Customer Service Email: cs@howardcaiselect.com
Customer Service Hotline: +852 91661803
Return Instructions
Returned items must be unused and free of any damage or defects caused by human factors.
The 7-day inspection period under the Consumer Protection Law is intended to allow customers to consider whether the product meets their expectations — it is not a trial period.
If the product page specifies special handling instructions, please ensure the original packaging (including outer boxes)is kept intact. Returns without the complete original packaging will not be accepted.
Returns will not be accepted under the following circumstances:
The 7-day inspection period has expired.
The product has been opened, used, or damaged due to human factors (e.g., stains, malfunction, cracks, scratches, contamination, or wear).
The returned item’s packaging, invoice, or accessories are incomplete or missing.
The return request is deemed malicious or excessive.
Return Process
Contact customer service.
Customer service confirms eligibility for return.
Prepare the complete product and invoice.
Provide available pickup time, contact information, and address.
The designated logistics provider will arrange collection on behalf of the store.
Refund Instructions
Credit Card Payments: Once the return is confirmed, the refund will be processed directly to the original credit card account.
Cash on Delivery Payments: Once the return is confirmed, the refund amount will be transferred to the customer’s designated bank account.
Exchange Policy
Exchanged items must be unused and free of any damage or defects caused by human factors.
If stated on the product page, please retain the complete original packaging (including outer boxes); otherwise, exchanges will not be accepted.
Exchange Process
If you and the store mutually agree to proceed with an exchange, please first return the original order and then place a new order through the website.
The company will issue an invoice and either collect or refund the price difference, if applicable.
If there is no price difference, no further action will be required.
